Video Tutorials :

Working with Upset Customers

      Author: voska89   |   17 October 2020   |   comments: 0


Working with Upset Customers

Genre: eLearning | MP4 | Video: h264, 1280x720 | Audio: aac, 48000 Hz
Language: English | SRT | Size: 381 MB | Duration: 53m 41s


More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Topics include:
Listening with empathy
Helping the customer be right
Preserving the relationship
Learning from angry customers
Passing along complaints
Replacing trigger words

Buy Premium From My Links To Get Resumable Support,Max Speed & Support Me





Information
Users of Guests are not allowed to comment this publication.
Home        |        Register        |        Forums        |        RSS        |        Rules        |        DMCA Policy        |        Contact Us
DISCLAIMER
None of the files shown here are hosted or transmitted by this server. The links are provided solely by this site's users. The administrator of this site (dl4all.ws) cannot be held responsible for what its users post, or any other actions of its users. You may not use this site to distribute or download any material when you do not have the legal rights to do so. It is your own responsibility to adhere to these terms.

Copyright © 2018 Dl4All. All rights reserved.